Privacy Policy

AQUALEX nv attaches great importance to the protection of your privacy. We therefore strive to process your personal data in a legal, honest and transparent manner.

Personal data processed by us

AQUALEX nv processes personal data about you because you make use of our services and/or because you provide them to us yourself. Below is an overview of the personal data that we process:

  • First name
  • Last name
  • Company name
  • Email address
  • Telephone number
  • Address details
  • Location details
  • Data regarding your surfing behaviour on different websites
  • IP address
  • Internet browser and device type

Specific and/or sensitive personal data processed by us

Our website and/or service does not intend to collect information about website visitors under the age of 16. Unless they have parental or guardian permission. However, we cannot verify whether a visitor is over 16 years old. We encourage parents to be involved in their children's online activities in order to prevent the collection of information about children without parental consent. If you believe that we have collected personal information about a minor without that consent, please contact us at and we will delete this information.

Why we need information

AQUALEX nv processes your personal data for the following purposes:

  • To send our newsletter
  • To be able to call you when necessary in order to carry out our services
  • To inform you about changes to our services and products
  • To be able to offer personalised services

How long we save data

AQUALEX nv will not save your personal details for longer than is strictly necessary to achieve the purposes for which your details are collected. Our retention period is 7 years.

Sharing with others

AQUALEX nv only provides to third parties and only if this is necessary for the execution of our agreement with you or to comply with a legal obligation. Data will not be shared outside the EU.

Mapping of website visits

AQUALEX nv makes use of functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone the first time you visit this website. On the one hand, AQUALEX nv uses cookies with a purely technical functionality. These ensure that the website functions properly, for example, your preferred settings can be saved and help us to make the website work properly. They also enable us to optimise our website. In addition, we place cookies that keep track of your surfing behaviour allowing us to offer customised content and advertisements. You can unsubscribe from cookies by setting your internet browser in such a way that it no longer stores cookies. In addition, you can also delete all information previously saved via the settings of your browser.

In order to measure the commercial use of our website, we use Google analytics and the service Leadinfo from Rotterdam. This service shows us company names and addresses based on IP addresses of our visitors. The IP address is not recorded.

Accessing, adjusting or deleting data

You have the right to view, correct or delete your personal data. You can send a request for access, correction or deletion to To ensure that the request for access has been made by you, we ask you to enclose a copy of your proof of identity with the request. AQUALEX nv will respond to your request as soon as possible, but within four weeks


AQUALEX nv takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. If you believe that your data is not properly secured or there are indications of abuse, please contact us at It is possible to lodge a complaint via the Privacy Commission.

This statement may be adjusted, without prior notice, in accordance with, among other things, legal developments. We therefore ask you to regularly check whether and, if so, what changes have been implemented. Changes will take effect as soon as they are announced on this website.